Support & Patient Care

Yes, walk-ins are always welcomed at Alpha Clinic! When you arrive at our clinic in Riyadh, simply scan the QR code displayed on the TV screen or reception desk using your phone camera. You will be registered in our live queue and given a physical/digital ticket (e.g. W-C-102). Reception will sequence your consultation based on immediate room availability.

We accept Cash, Mada debit cards, Visa, Mastercard, and direct bank transfers. All transactions comply with ZATCA electronic tax invoicing standards.

Structured, interest-free installment payment plans are available for qualifying procedures such as complete orthodontic treatments and cosmetic veneers. Please inquire directly at the reception counter or message us on WhatsApp for treatment-specific financing options.

Patients can access their records and appointments on our Portal Sign In page using their registered 9-digit Saudi mobile number and a secure one-time SMS verification code (OTP).

If you do not receive your code within 60 seconds, check that your phone number matches the one registered at reception, or request a profile update from our reception team during your next in-person visit.

You are entitled to copies of your complete clinical treatment history, dental charts, and high-resolution digital X-rays. Please submit your request via WhatsApp (+966 53 635 1147) or email (clinicsupport@alphadentalcare.co) with your full legal name and National ID / Iqama number.

In compliance with Saudi Ministry of Health data regulations, our records department prepares and certifies all files within 1 to 3 business days.

Your feedback helps us continuously elevate our patient care. You can share comments directly with our reception supervisor or email confidentially to clinicsupport@alphadentalcare.co. Every submission is reviewed directly by the Global Vision Company Medical Complex executive leadership.